What is Customer Journey Mapping?

A customer journey map is a visual representation of every interaction a customer has with a brand along their customer journey. It tells the story of the customer’s experience as they progress through all the touchpoints between customer and organisation, from initial contact and purchasing to the ultimate goal of long-term brand loyalty. Customer journey […]

Customer Journey Mapping: Optimising Conversion Paths for Websites

In the dynamic digital landscape of Melbourne, having an impactful online presence is crucial for businesses seeking growth and success. To achieve this, web development in Melbourne must go beyond aesthetics and functionality. It requires a strategic approach that considers the customer journey, ensuring seamless navigation and engaging experiences. In this article, we explore the […]

Melbourne’s Guide to Effective Email Newsletter Campaigns

In the bustling city of Melbourne, where businesses strive to stand out in the digital landscape, an effective email newsletter campaign can be a game-changer. Engaging and informative newsletters can help businesses nurture leads, build lasting relationships with customers, and drive conversions. In this article, we will explore the key strategies that small business marketing […]

Seven ways to build your purpose-driven personal brand

In today’s competitive business landscape, personal branding has become crucial for professionals seeking success. However, success goes beyond superficial appearances; it lies in aligning your actions with your authentic purpose, explains personal branding expert Zahrina Robertson. By understanding and harnessing ‘the signals’, recognising opportunities and making the right choices, you can cultivate a purpose-driven personal brand […]

Cross-Channel Marketing: Reaching Customers Where They Are

In today’s digital landscape, reaching and engaging customers across multiple channels has become crucial for businesses in Melbourne. With the rise of online platforms and the ever-increasing competition, a cross-channel marketing approach has emerged as a strategic necessity. In this article, we will explore the importance of cross-channel marketing, how it aligns with the needs […]

Driving Local Foot Traffic: Location-Based Marketing Strategies for Businesses

In today’s competitive business landscape, attracting and retaining local customers is crucial for Melbourne-based businesses. With the rise of digital marketing strategies, location-based marketing has emerged as a powerful tool to drive foot traffic and connect with the local audience. By implementing targeted marketing campaigns, optimising a content strategy, and leveraging a comprehensive digital marketing […]

Unlocking the Secrets of Successful Influencer Marketing

In today’s digital age, where online presence holds paramount importance for businesses, influencer marketing has emerged as a powerful strategy to reach and engage with a targeted audience. Melbourne, known for its vibrant culture and thriving social media community, offers a prime location for businesses to harness the potential of influencer marketing. By collaborating with […]